BTW, I just have to say that at one point I was a super fan of a program for editing photos called ACDSee. In fact, I used them for years via a recommend by Dennis Prager. However, I have had a horrible experience with their customer service. So bad that I have opted to now use PIXLR.
Here is my Trust Pilot review:
Customer Service Drove Me Away
I had a recurring yearly license, which had slipped my mind… so I mistakenly bought a year of their Ultimate 2024 as a way to upgrade. A month later Ultimate 2025 came out and when I got into my account info and realized I already had an automatic subscription, I asked for a refund on the 2024 purchase because my yearly subscription was a week away from renewing (which would have given me the 2025 version). The response was, no, I could not get a refund. I was days past my month allowable time for a refund.
They did offer me a “recurring” Ultimate 2025 yearly license for the same price I just paid a month and a half earlier for my 2024 Ultimate.
So kind of them to rip me off.
So I am writing this as a way to steer others away from their product. I have moved on to PIXLR as my main photo editing program, which I have used as well.
Here is a similar review as well:
Software superseded almost as soon as purchased.
Brought as a management tool for my images more than anything else. Doesn’t do that very well as it doesn’t support most of my image file types (Affinity).
Almost as soon as I purchased the Ultimate 2024 version they brought out the 2025 version and asked me to pay again. Beware of this practice. They do have a subscription model that may well be cheaper than having to buy a new update license.
Won’t be buying again.
They could have kept me on as a happy customer, but chose instead to drive me away.
I hope this helps others choose wisely,
PapaGiorgio200 [RPT]